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"The installation was clean and the windows are beautiful. The factory took about six weeks to deliver the units, which Ed told me upfront, but living behind plywood-framed openings in the meantime still tested my patience."

"Three big companies quoted us and every one sent a salesman with a leased truck. Ed turned up in a truck with his own name on the door, quoted less, and his crew were the same faces on day one and day nine."

"Someone tried the back slider while we were away. The glass crazed and held, the alarm never had to earn its keep, and the police report reads better than it might have. Ed came out the next morning to check the frame himself."

"Our insurance agent asked for the wind mitigation paperwork and Ed had the whole file ready the day the job closed, every opening photographed. The premium conversation went very differently this year."

"He replaced the front door and the garage door in the same week, both rated for impact, and lined the frames up so straight my level had nothing to say. My wife stopped hearing the highway from the front room."